TERMS OF BUSINESS

Britton Insurance
Crennan House
Tirconaill Street
Donegal Town
Co Donegal
FR94 R628

Registered in the Company’s registration under company no. 090316
Tel: 074 9721304
Fax: 074 9721691
Email:admin@brittoninsurance.com

Britton Insurance is regulated by the Central Bank of Ireland

These terms of business set out the general terms under which our firm will provide General Insurance business services to you.  It details the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure to read these terms thoroughly and if you have any queries, please contact us at the above address and we will be happy to clarify any questions you may have. If any material changes are made to these terms we will notify you, at the earliest opportunity.

We commit to providing you with an excellent and professional level of service. We believe in acting only in the best interests of our clients to ensure that a relationship as important and fundamental as ours is maintained for life.

Central Bank of Ireland Authorisation

Britton Insurance is regulated by the Central Bank of Ireland under the Investment Intermediaries Act, 1995 (as amended), the Consumer Credit Act, 1995 and the European Communities Insurance Mediation Regulations, 2005. Copies of our Authorisations are available on request; alternatively the Central Bank of Ireland holds registers of regulated firms which can be viewed on their website www.centralbank.ie

Statutory Codes

Britton Insurance is subject to and complies with the Consumer Protection Code, Minimum Competency Code, and the Fitness and Probity Standards as laid down by the Central Bank of Ireland which offers protection to consumers and the Code(s) can be found on the Central Bank’s website www.centralbank.ie.

Services Provided

We will offer advice on a fair analysis basis in relation to all classes of general insurance policies.   This means we will research the market and providers available to us and recommend the best product to suit your own needs.  As a Credit Intermediary the firm can arrange personal loans e.g. premium finance with Premium Credit Ltd.
We will identify and select a suitable product producer and on receipt of your instructions we will transmit orders on your behalf to one or more product producers (a list of which is available on request). 

This firm does not have a ‘tied’ relationship with any institution that would compromise our ability to offer you independent advice and choice.

We do not guarantee nor make representations in regard to, and expressly disclaim responsibility for the financial security of Insurance Companies and Product Producers with which we place business

 Conflict of Interests

It is the policy of Britton Insurance to avoid any conflict of interest when providing business services to its clients.  However, where an unavoidable conflict may arise we will advise you of this before proceeding to provide any business service.  If you have not been advised of any such conflict you are entitled to assume that none arises.

Disclosure of Information

It is your responsibility to provide complete and accurate information for Insurers when arranging an insurance policy and/or where a Statement of Fact is completed on your behalf. Failure to disclose any material information to your insurers could invalidate your insurance cover; all/or part of the claim may not be paid.

Premium Handling and Receipts

When receiving and transmitting orders in relation to insurance policies Britton Insurance may accept payment from clients payable to itself where an insurance undertaking has invited renewal of a policy of insurance, or the proposal for insurance has been accepted by an insurance undertaking.  A Section 30 receipt is issued for all monies received.

Failure to pay or default

Our firm will exercise its legal rights to receive payments due to it from clients for business services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Insurers and other product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions

Complaints Procedure

We have a written complaints procedure for the effective handling of all complaints.  We will acknowledge receipt of your complaint in writing within 5 working days. A written update will be issued to you every 20 days by a nominated individual within our firm. A comprehensive response to your complaint will be issued within 8 weeks of receipt of your initial complaint.  In the event of failure to resolve your complaint you may raise the matter with the Financial Services Ombudsman Bureau Lo Call: 1890 88 20 90 enquires@financialombudsman.ie or the Pension Ombudsman.
Our full Complaints Procedure is available on request.

Remuneration and Charges

Britton Insurance may be remunerated by the Insurance Companies and Product Producers to whom orders are transmitted for new business, on renewal of existing business and/or based on the levels of business introduced; remuneration details are available on request. The firm will charge you a fixed fee or a percentage of the insurance premium and levies for the following services provided:

Private/Commercial Motor

Up to €75 or 5% or the premium, whichever is the higher, midterm adjustments/cancellation up to €35 or 5% whichever is higher.

Household
Up to €50 or 5% whichever is the higher, midterm adjustments/cancellation up to €25 or 5% whichever is higher.
Commercial Business
Up to €150 or 7.5% of the premium whichever is higher, midterm adjustments/cancellation up to €150 or 7.5% of the premium whichever is higher.

A fee of €25 will be charged for all duplicate documentation.
A fee of €25 will be charged for driving experience letters.
Policies paid by direct debit are subject to a minimum fee of €40.

We reserve the right to amend these fees should the complexity of the product require a higher fee.  We will confirm and agree this fee with you prior to any increased charge being applied. 

On settlement of your account, we will forward to you all documents showing ownership of your policy i.e. Motor Certificate & Disc and Policy Schedules. Where a series of transactions are involved, we will normally hold each document until the series is complete and then forward them to you.

Credit Intermediary:

As a credit intermediary we may be remunerated by the premium/credit finance provider on arranging this finance on your behalf.

Investor Compensation Scheme

We are members of the Investor Compensation Scheme established under Section 38 of the Investor Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined in the Act) to the extent of 90% of an investor’s net loss or €20,000, whichever is the lesser and is recognised as being eligible for compensation. We are also members of Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.

Data Protection

We collect your personal details in order to provide the highest standard of service to you.  We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes.  To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time. If you do not wish to receive this information please indicate on the acknowledgement declaration below/attached *.
You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected

 

 

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