Taking time to reassess the needs of your business is never wasted. Here are a few ideas that might save you time and money!
1.Learn from the pandemic
Thankfully, the strict measures arising from the Covid-19 pandemic are easing. While a return to normality is very welcome, there are certain aspects of the health and safety measures that you might want to consider keeping. Create a checklist of hygiene tasks and when they need to happen – before you open, after each client, and before you leave at night, plus any periodic deep cleans you undertake. Sign off each task as it’s completed so that the whole team knows the state of play. You probably already assign specific cleaning roles to members of staff, but it’s worth firming up responsibilities to avoid confusion. There is no harm in maintaining simple measures such as social distancing, using screens where appropriate, keeping sanitiser available, and even wearing masks to keep the vulnerable – and everyone else – safe.
2. Do you need a cancellation policy?
Missed appointments can add up to thousands in lost revenue, so it’s good practice to have a policy in place. This could include a notice period, so if the client cancels with less than – say – 24 hours notice, there might be a penalty. Asking for deposits which are non-returnable in the event of a cancellation can also form part of the cancellation policy. However, you know your clients best and measures such as these can cause ill-feeling, which is the last thing you want in such a competitive business. If you do implement a cancellation policy, be sure to communicate it clearly to your clients, and be understanding if there is an emergency.