TERMS OF BUSINESS

Britton Insurance
Crennan House
Tirconaill Street
Donegal Town
Co Donegal

Registered in the Company’s registration under company no. 090316
Tel:  074 9721304 
Fax:  074 9721691 
Email:  admin@brittoninsurance.com

Britton Insurance is regulated by the Central Bank of Ireland

These terms of business set out the basis on which Britton Insurance will provide business services to you as a client of the firm.  They are valid from 1/11/16.  They also contain details of our regulatory and statutory obligations and the respective duties of both the firm and you in relation to such services. 

Britton Insurance is regulated by the Central Bank of Ireland and is a member of the Irish Brokers Association

Authorised Status

Britton Insurance is authorised by The Central Bank of Ireland as a Multi Agency Intermediary under the Investment Intermediaries Act 1995, and is registered with The Central Bank as an Insurance Intermediary under the Insurance Mediation Directive.  Copies of our various authorisations are available on request.  Our authorisations can be verified by contacting The Central Bank on 1890 77 77 77.  Britton Insurance is also regulated by the Competition and Consumer Protection Commission. 

Statutory Codes

Britton Insurance is subject to and complies with the Consumer Protection Code, Minimum Competency Code, and the Fitness and Probity Standards as laid down by the Central Bank of Ireland which offers protection to consumers and the Code(s) can be found on the Central Bank’s website www.centralbank.ie.

Services Provided

We will offer advice on a fair analysis basis in relation to all classes of insurance policies.   This means we will research the market place and providers and recommend the best product to suit your own needs.  As a Credit Intermediary the firm can arrange personal loans e.g. premium finance with Premium Credit Ltd.
We will identify and select a suitable product producer and on receipt of your instructions we will transmit orders on your behalf to one or more product producers (a list of which is available on request). 

This firm does not have ‘tied’ relationship with any institution that would compromise our ability to offer you independent advice and choice.

We do not guarantee nor make representations in regard to, and expressly disclaim responsibility for the financial security of Insurance Companies and Product Producers with which we place business

Conflict of Interests

It is the policy of Britton Insurance to avoid any conflict of interest when providing business services to its clients.  However, where an unavoidable conflict may arise we will advise you of this before proceeding to provide any business service.  If you have not been advised of any such conflict you are entitled to assume that none arises.

Premium Handling

Britton Insurance will accept payments in cash, by cheque and by credit/debit card or lodgements to our bank account in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act, 1995.  Britton Insurance is not authorised to accept cash or negotiable instruments in any other circumstances. 

Premiums are due on / or before renewal / inception date.  Under The Central Bank legislation very strict rules apply in the payment of premiums to Insurance companies.  We will not be able to pay premiums to insurers which have not been received from clients.  Therefore, to avoid policy cancellation, premiums must be paid strictly within the credit terms, if agreed, otherwise immediately prior to cover incepting.

Cooling Off Period

A consumer (as defined by SI No. 853 of  2004) has the right to withdraw from an insurance policy (as defined under SI No. 853 of 2004) within 14 days of the start date of the policy without penalty and without giving any reason – this is known as the Cooling Off period.  The right of withdrawal may be exercised by notice in writing to Britton Insurance, quoting your policy number.  Should this right be exercised the Insurance Company may charge a premium for the period you are on cover.  If the cover is motor insurance the premium cannot be refunded until the Certificate of Insurance and Windscreen Disc have been received by Britton Insurance

Cancellation

You, the customer can cancel your policy by notice in writing at any time.  Provided that all reasonable charges pertaining to costs incurred by Britton Insurance have been paid and provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to a proportionate return of the premium for the un-expired period of insurance unless the policy is on a minimum and deposit basis, and if this is the case, no return will be allowed on the policy and this will be noted on your policy schedule.  If you cancel during the first year (outside of the Cooling Off period) short term rates apply, please see policy terms and conditions.  In the case of cancellation of motor insurance you must return the Certificate of Insurance and Windscreen Disc to Britton Insurance.  Insurance companies normally reserve the right to cancel policies at any time by giving appropriate notice to your last known address.  Please refer to your policy terms and conditions.  The Claimsafe Policy covering Motor Breakdown and Legal Expenses is not refundable on cancellation should you cancel you insurance midterm.

Failure to pay or default

We reserve the right to instigate cancellation proceeding in the event of the following:

  • your non-payment of the premium due at inception, renewal or following a mid-term adjustment
  • your bank returns your cheque due to insufficient funds or any other reason
  • non disclosure of relevant information
  • failure to supply all required documents
  • Insurer imposed cancellation

Your insurer may cancel your policy in certain circumstances.  These conditions are clearly outlined on all policy documents. 

When your policy ends or is cancelled, we will send you any documentation and information that you are entitled to on request.

Complaints Procedure

The company has a written procedure in place for the effective consideration and handling of complaints.  Any complaints should be addressed in writing to the Compliance Officer, Britton Insurance.  Each complaint will be acknowledged by us within 5 working days of receipt, updates will be advised in intervals of not more than 20 working days ,we will endeavour to resolve the complaint within 40 business days and findings will be furnished to you within 5 working days of completion of the investigation.  In the event that you are not entirely satisfied with the firms handling of and response to your complaint, contact may be made with the Irish Brokers Association, 87 Merrion Sq, Dublin 2 and ultimately you have the right to complain to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

Remuneration and Fees

Britton Insurance is remunerated by a professional fee for the initial work activity and time spent in seeking the best terms, advice, product and product producer for your specific needs.  An administration fee is also charged for the activity involved in the renewal of the policy and also any alterations that take place during and at termination of a policy.  A scale of our fees is under noted.  We are usually remunerated by commission received from the product producers and/or finance providers for the work involved in placing an order and finalising the product with them on your behalf.   The range of commission can vary, depending on the product, between 0% and 25% (Some product producers do not pay a commission).

Scale of Fees

The following is the scale of fees that are applied to the various types of business we transact.  Motor, both private and small commercial, up to €75 or 5% or the premium, whichever is the higher, midterm adjustments/cancellation up to €35 or 5% whichever is the higher.  House up to €50 or 5% whichever is the higher, midterm adjustments/cancellation up to €25 or 5% whichever is the higher.  Commercial, up to €150 or 7.5% of the premium whichever is higher, midterm adjustments/cancellation up to €150 or 7.5% of the premium whichever is higher.

We reserve the right to amend these fees should the complexity of the product require a higher fee.  We will confirm and agree this fee with you prior to any increased charge being applied. 
A fee of €25 will be charged for all duplicate documentation.
A fee of €25 will be charged for driving experience letters.
Policies paid by direct debit are subject to a minimum fee of €40.
Our Brokerage Fee is payable within the Cooling Off Period.

When paying by credit/debit card the following fee applies
Mastercard Debit 0.40c
Mastercard 2% of total transaction
VPay 0.40c
Visa 2% of total transaction
Visa Debit 0.40c
Visa Debit Business 1%
Visa Electron 0.40c

Investor Compensation

Investor Compensation Company Ltd (ICCL) Scheme

Britton Insurance is a member of the Investor Compensation Company Ltd (ICCL) Scheme established under the Investor Compensation Act, 1998.  The legislation provided for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to certain clients of firms (known as eligible investors) covered by the Act.  However, you should be aware that a right to compensation would only arise where client money or investment instruments held by this company on your behalf cannot be returned, either for the time being or for the foreseeable future, and where the client falls within the definition of eligible investor as contained in the Act.  In the event that a right to compensation is established, the amount payable is the lesser of 90% of the client’s loss, which is recognised as being eligible for compensation, or €20,000.

Irish Brokers Association (IBA) Compensation Fund Ltd

AS a member of the Irish Brokers Association (IBA), Britton Insurance is also a member of the IBA Compensation Fund Ltd.  Subject to the rules of the scheme the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above detailed ICCL (established by law) has failed to adequately compensate any client of the member. 

Data Protection

Britton Insurance is a Data Controller as defined in the Data Protection Act 1988 and 2003.  We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.
You have the right at any time to request a copy of any ‘personal data ’within the meaning of the Data Protection Act 1988(as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.)

Governing Law and Language

The laws of the Republic of Ireland form the basis for establishing relations between you and Britton Insurance.  All contracts, terms, conditions and communications relating to any policies you may enter with this firm will be in English.  The terms set out above apply to any service provided to you after 1st April 2008 and should the firm change its terms you will be notified in advance.

 

 

Terms of Business | Scale of Fees |Privacy Statement | Disclaimer | Web Design Cork